Privacy policy
Last updated: May 20, 2025
Welcome to 25 Oaks Creatives LLP
Where artistry meets intention, and your privacy is handled with the same care as our handcrafted designs.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”), hosted on Shopify.
Personal Information We Collect
1. When you visit the Site, we automatically collect certain information about your device, including:
- Your web browser
- IP address
- Time zone
- Cookies installed on your device
-
Browsing behavior (pages viewed, time spent, referring websites)
2. This is called “Device Information” and is collected using:
-
Cookies
-
Log files
-
Web beacons, tags, or pixels
3. When you make a purchase or attempt to, we collect:
-
Your name
-
Billing & shipping address
-
Payment information (including UPI, credit/debit cards, etc.)
-
Email address
-
Phone number
This is your “Order Information.”
When we refer to “Personal Information,” we mean both Device Information and Order Information.
How We Use Your Personal Information
1. We use your information to:
-
Fulfill orders (including processing payment, arranging shipping, providing invoices)
-
Communicate with you (order updates, customer support)
-
Screen orders for fraud
-
Share the occasional newsletter, magical offer, or limited-edition launch (only if you’ve opted in)
2. We also use Device Information to:
-
Improve and optimize our Site
-
Understand how visitors interact with the store (because we like to keep things beautiful and functional)
Sharing Your Personal Information
We share your info with trusted tools to help us run our business, such as:
-
Shopify (our e-commerce platform)
- Third-party logistics partners (for delivering your parcel of joy)
-
Payment gateways like Razorpay, Shopify Payments, etc.
We may also share your info if legally required to comply with regulations or respond to lawful requests.
Do Not Track
Please note: Our Site does not alter its data collection when we see a "Do Not Track" signal from your browser. We're working on it, but our candles burn bright — not our servers.
Data Retention
When you place an order, we retain your Order Information for our records unless you ask us to delete it. You may request deletion or updates at any time — we respect your right to digital peace.
Your Rights
If you’re a resident of India or a global citizen shopping with us:
-
You have the right to access your data.
-
You may request corrections or deletions.
-
You may object to processing or ask us to limit what we use.
To make changes or ask questions, email us at: hello@25oakscreatives.com
Security
We take your privacy and data security seriously — Shopify’s infrastructure is PCI-DSS compliant and encrypted to global standards. Our team doesn’t store or have access to your payment details beyond what is needed to process and fulfill your orders.
Changes
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Updates will be posted here, with the latest revision date.
Contact Us
For questions, clarifications, or just to say hi:
25 Oaks Creatives LLP
Registered Address: C 25 Okhla Industrial Area Phase 1, New Delhi 110020
Email: hello@25oakscreatives.com
Phone: +91 9810800395
LIN: ACB-2371
GSTIN: 07AADFZ4380P1ZG